Refund policy

Returns

We will accept returns for 30 days from the date of purchase on the majority of our products. Once your return has been approved, we will send you a pre-paid UPS return label.  The cost of this label will be deducted from your refund.  In cases where you receive a defective product, the return label will be provided to you at no cost.

To be eligible for a return, your item must be unused, uninstalled condition free of defects, marks, or scratches. It must be in the same condition that you received it. It must also be in the original manufacturer's packaging and must be returned in an outer box. Do not write on the product box, or affix shipping labels to the product box. You must pack the products in an outer shipping box. Failure to follow these instructions will result in a restocking fee or a denial of your return.

When your return is received by our warehouse, it will be inspected by our team.  If the return fails to meet any of the requirements above, a restocking fee will be applied to your refund. If devices are returned with scratches or other damage and the device is not eligible for a return, we will contact you to return the device to you.

In special situations, we may extend the return window to up to 60 days. If you are outside the return window, please email info@mobilemusthave.com - we review these situations on a case-by-case basis, and we reserve the right to assess a restocking fee depending on the situation. Returns will not be accepted after 60 days regardless of the circumstance. 

Return Exemptions

Blu Technology water products are excluded from return once they have been opened or installed. This is due to health and safety reasons and is enforced by the manufacturer. If you experience an issue with a water product you are covered by the manufacturer's warranty. MobileMustHave will work with you and the manufacturer to troubleshoot the issue toward resolution. For Blu Technology related warranty requests or to return your unopened, unused product, please contact our customer service department at info@mobilemusthave.com. 

Macerator and sanitation products are excluded from return once they have been installed. This is due to health and safety reasons. If you experience an issue with a macerator or sanitation product you are covered by the manufacturer's warranty, and they will work to resolve your issue within the warranty period. MobileMustHave will make reasonable efforts to assist in putting you in contact with the manufacturer and ensuring your issue is resolved. For additional questions please contact info@mobilemusthave.com

Special Order Items

Items listed as special on our website such as custom cables or routers/devices that we do not regularly stock, are non-returnable. Items noted as special orders are listed on the listing page as such below the primary description. 

Return Process
To initiate an RMA request, have your order number handy and visit our return portal located here to begin the return process. We will review your return request and once approved issue a Return Merchandise Authorization (RMA). 

YOU WILL RECEIVE AN RMA AUTHORIZATION WITHIN 1-3 BUSINESS DAYS. DO NOT SEND YOUR PRODUCT BACK WITHOUT THIS AUTHORIZATION # OR YOUR REFUND WILL NOT BE PROCESSED. 

If you have issues with the return process, including if you did not receive an RMA # please email us at info@mobilemusthave.com, and we will get your issue resolved.

Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. Once approved, we will notify you that your refund has been processed. A credit will automatically be applied to your credit card or original method of payment. Credits usually appear within 5-10 business days based on your cardholder agreement.

Shipping
To return your product, follow the instructions provided in the RMA approval email. Do not send items if you have not received a Return Merchandise Authorization Number (RMA) for. 

DO NOT SEND RETURNS TO THE ADDRESS LISTED ON OUR WEBSITE, AS THAT ADDRESS DOES NOT ACCEPT RETURNS. SENDING PACKAGES TO THIS ADDRESS WILL RESULT IN ADDITIONAL SHIPPING CHARGES TO REROUTE PACKAGES AND DELAYS IN YOUR RETURN.

Please note: Initiating a Chargeback with your credit/debit card company will delay the return process by 30-90 days as it immediately removes our ability to process a refund on any transaction. The traction becomes locked for investigation. Our only recourse once a chargeback has been initiated is to communicate directly with our card processor who then communicates with the customer’s card issuer which can take 30-90 days. These processes are regulated by financial industry standards, not by your bank or MobileMustHave.com.

Warranty and returns are not handled by MobileMustHave.com but directly by the manufacturer.